Payment Policy

Last updated: March 2026
VELARONA Group Ltd
128 City Road, London, EC1V 2NX
Trading as VELARONA (Company No. 15148389)

This Payment Policy explains how payments are issued, processed, and enforced for services provided by VELARONA (“we”, “us”, “our”). This policy forms part of our Terms & Conditions.

1. Payment Framework

Payment arrangements depend on the type of client relationship.

Domestic Clients

Bookings require two-stage payment:

  • Deposit: 40% of the quoted service price
  • Balance: Remaining 60% payable on completion of services

A booking is not confirmed until the deposit has been received.

Business Clients (B2B)

For letting agents, property managers, developers, and commercial clients:

  • Work is typically invoiced without deposit
  • Initial projects are generally payable on invoice
  • After a working relationship is established, credit terms (14 or 30 days) may be granted at the sole discretion of VELARONA.

VELARONA reserves the right to require advance payment or deposits for any commercial project where scheduling, mobilisation, or project risk justifies it.

2. Deposits (Domestic Bookings)

2.1 A 40% deposit is required to secure a booking.
2.2 A booking slot is not reserved until payment is received.
2.3 Deposits cover scheduling, administration, and reserved operational capacity.
2.4 Deposit refunds are governed by the Cancellation & Deposit Policy.

3. Balance Payments (Domestic)

3.1 The remaining balance is due immediately upon completion of the services and before departure of the cleaning team unless otherwise agreed in writing.
3.2 Where payment cannot be taken on-site, the invoice must be settled on the same day of completion.

Failure to settle the balance may result in debt recovery procedures.

4. Business Client Invoicing

4.1 Business clients will receive invoices following completion of services unless otherwise agreed.
4.2 Payment terms will be stated on the invoice and may include:

  • Due on receipt
  • 14 days
  • 30 days

4.3 VELARONA reserves the right to withdraw credit terms at any time if payment delays occur.

5. Late Payment

Failure to pay invoices within the stated payment terms constitutes late payment.

VELARONA reserves the right to:

  • Charge interest on overdue invoices
  • Apply debt recovery charges
  • Suspend future services
  • Withhold reports, documentation, or completion records
  • Refer the matter to debt recovery or legal enforcement

For business clients, late payment may incur:

  • Interest at 8% above the Bank of England base rate, calculated daily, or any higher contractual rate permitted by law.
  • Statutory debt recovery compensation (£40, £70, or £100 depending on invoice value).
  • Reasonable debt recovery costs where applicable.

Interest begins accruing from the day the payment becomes overdue.

6. Suspension of Services

VELARONA reserves the right to suspend or refuse the provision of services where:

  • invoices remain unpaid beyond agreed payment terms
  • a Client repeatedly pays invoices late
  • outstanding debts remain unresolved

Suspension of services due to non-payment shall not constitute breach of contract.

VELARONA shall not be liable for any delay, loss, or consequential damage resulting from such suspension.

7. Price Adjustments

Quotes are based on the information provided and the expected scope of work.

If site conditions differ materially from the information supplied (including contamination level, property condition, accessibility, or undisclosed factors), VELARONA reserves the right to:

  • Adjust the price to reflect the actual scope of work
  • Pause services until revised pricing is agreed

8. Non-Refundable Work

Except where required by law:

  • Payments are non-refundable once services have been completed.
  • Deposits are subject to the Cancellation & Deposit Policy.

9. Invoice Disputes

Any dispute relating to an invoice must be raised in writing within 5 days of the invoice date, clearly identifying the disputed amount and the reason for the dispute.

Failure to notify VELARONA within this period will be deemed acceptance of the invoice in full and the invoice will remain payable in accordance with the stated payment terms.

10. Undisputed Invoice Amounts

Where a Client disputes any part of an invoice, the Client must still pay all undisputed portions of the invoice in accordance with the stated payment terms.

Raising a dispute does not suspend or delay payment of amounts that are not genuinely disputed.

Any disputed amount must be clearly identified in writing together with the reason for the dispute.

11. Debt Recovery

If an invoice remains unpaid, VELARONA reserves the right to pursue recovery through:

  • debt collection agencies
  • legal proceedings
  • statutory interest and compensation claims

All reasonable recovery costs, legal costs, and enforcement costs may be added to the outstanding balance where permitted by law.

12. Contact

Payment enquiries:

VELARONA Group Ltd
Email: info@velarona.com
Phone: 01302 985051