Domestic Property Condition Definitions

(VELARONA Residential Cleaning Scope)

Light Condition

Explore a modern bedroom with luxurious decor, featuring a tufted headboard and stylish accents.

Characteristics

Property regularly cleaned prior to booking
No heavy grease accumulation
Minimal limescale (light spotting only)
No ingrained staining
Surfaces wipe-clean without intensive agitation
No strong odours
Appliances lightly soiled only

Typical Scenario

Owner-occupied home preparing for refresh
Well-maintained tenancy
Pre-sale presentation clean

Not Included at Light Level

Thick oven carbon removal
Heavy grout restoration
Hard water scale removal requiring scraping
Mould remediation
Nicotine staining removal

Standard Condition

Characteristics

Noticeable but typical domestic build-up
Moderate grease on hob/extractor
Visible bathroom limescale
Dust accumulation on skirtings and high surfaces
Interior appliances require degreasing
Light staining to switches/handles
Minor splash marks on walls

Typical Scenario

Standard end-of-tenancy
Family home with routine use
6–12 months cleaning gap

May Require

Degreasing chemicals
Descaling agents
Steam detailing (if booked)
Extended manual agitation

Not Included at Standard Level

Full restoration of heavily carbonised ovens
Thick, hardened limescale requiring mechanical scraping
Grout re-colouring or re-sealing
Silicone replacement
Permanent staining removal (rust, dye transfer, bleach damage)
Nicotine film removal from full-property surfaces
Mould remediation beyond surface wipe treatment
Exterior pressure washing
Post-construction cleaning
Biohazard contamination

Where such conditions are identified, the property may be reclassified to Heavy or require specialist add-ons.

Heavy Condition

Characteristics

Thick, layered grease accumulation
Heavy or crusted limescale
Ingrained staining
Long-term neglect
Nicotine film or strong odours
Heavy internal appliance contamination
Bathroom scale requiring mechanical removal
Black mould presence (non-structural)

Typical Scenario

Long-term tenancy without deep cleaning
Student property
Vacant property with extended neglect
Post-building works (non-construction clean)

May Require

Specialist degreasing cycles
Multiple chemical applications
Extended dwell time
Mechanical agitation
Additional labour hours

Not Included at Heavy Level

Heavy classification allows extended labour and chemical treatment, however the following remain excluded:

Structural mould remediation
Removal of permanent staining or material degradation
Paint restoration or wall washing beyond surface clean
Silicone or grout replacement
Carpet or upholstery restoration (unless separately booked)
Pest-related contamination
Human or animal waste biohazard treatment
Post-fire or smoke damage restoration
Exterior cleaning requiring pressure washing equipment

Heavy classification increases labour intensity but does not convert the service into restoration, remediation, or specialist environmental treatment.

Important Operational Note:

If the selected condition level materially differs from actual property condition on arrival:

Work may be paused
Time allocation may be adjusted
Additional charges may apply
Revised approval will be required before continuation
This ensures fair scope alignment and quality standard compliance.

Condition classification is based on visible surface contamination. Structural damage, permanent staining, paint deterioration, sealant failure, or ingrained material degradation are not considered cleaning defects.

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